At Softronic Mobiles, we provide fast, reliable, and affordable repair services for all mobile phone brands. With over 8 years of experience, our certified technicians ensure your device gets the best care possible.
With over a decade of experience in mobile phone repairs, Softronic Mobiles has established itself as the most trusted repair service in the region. Our certified technicians stay updated with the latest repair techniques and technology.
We use only high-quality, genuine parts for all repairs and offer warranty on services. Our goal is to get your device back to you as quickly as possible without compromising on quality.
Welcome to Softronic Mobiles. These Terms and Conditions govern your use of our website (softronicmobile.lk) and the purchase of mobile phones and accessories from us. By accessing our website, you agree to comply with these terms. Please read them carefully before making any purchase.
1. Use of Our Website
You must be at least 18 years old to make purchases through our website.
You are responsible for ensuring that all information you provide during enquiries or purchases is accurate and current.
You may not use our website for any unlawful or unauthorised purpose.
2. Product Information & Pricing
We strive to provide accurate product descriptions, images, and pricing for all mobile phones and accessories listed on our website. However, we do not guarantee the completeness or accuracy of all product information at all times.
All product images displayed on our website are our own original photographs or are used with appropriate permission. We do not use unlicensed stock images.
Prices are subject to change without prior notice. Promotional offers or discounts are valid for a limited time and may be subject to additional terms.
3. Orders & Payments
By placing an order with us, you are making an offer to purchase the selected products at the stated price.
We reserve the right to refuse or cancel any order for any reason, including but not limited to stock unavailability, pricing errors, or suspected fraudulent activity.
You agree to provide valid and up-to-date payment information. By completing a purchase, you authorise us to charge the total order amount, including any applicable taxes or delivery fees, to your chosen payment method.
Payments are processed through trusted third-party payment gateways. We do not store or have direct access to your full payment card details. All transactions are handled securely by our payment service providers.
4. Delivery
We will make reasonable efforts to dispatch orders in a timely manner.
Delivery timeframes are estimates and may vary depending on your location and courier availability. We are not liable for delays caused by third-party delivery providers.
5. Returns & Refunds
We accept returns for products that are unused, in original packaging, and reported within 7 days of receipt.
Products that have been used, damaged after delivery, or returned without original packaging may not be eligible for a refund.
All content on our website — including text, logos, graphics, and product photographs — is owned by Softronic Mobiles or used with proper authorisation. No licensed stock images are used without appropriate rights.
You may not copy, reproduce, distribute, or modify any content from our website without our prior written consent.
7. Limitation of Liability
To the fullest extent permitted by law, Softronic Mobiles, its directors, employees, and affiliates shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or the products purchased from us.
We make no warranties beyond those required by applicable consumer protection law regarding the suitability or performance of products sold.
8. Amendments
We reserve the right to modify these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically. Continued use of our website following any changes constitutes your acceptance of the updated terms.
9. Contact Us
For any questions about these Terms and Conditions, please contact us at info@softronicmobile.lk or visit us at 43/B Kandy Rd, Kelaniya 11300.
Privacy Policy
Effective Date: June 2026
Softronic Mobiles ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you visit our website (softronicmobile.lk) or purchase products from us.
1. Information We Collect
Information you provide: When you make a purchase enquiry or contact us, we may collect your name, phone number, and email address.
Order information: For purchases, we collect the details necessary to process and deliver your order, such as your delivery address and product preferences.
Usage data: We may collect non-personal information such as browser type, pages visited, and time spent on our website to help us improve the customer experience.
2. How We Use Your Information
To process your product orders and communicate updates about your purchase or delivery.
To respond to your enquiries and provide customer support.
To improve our website, product listings, and overall customer experience.
To send order-related notifications. We will not send unsolicited marketing communications without your consent.
3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
We may share data with trusted service providers — such as payment processors and delivery partners — strictly to fulfil your orders. These providers are obligated to protect your data.
We may disclose information where required by law or to protect the rights and safety of Softronic Mobiles and its customers.
4. Payment Data
All online payments are processed through secure, trusted third-party payment gateways. We do not store or have direct access to your full card or banking details. All transactions are encrypted and handled in accordance with industry security standards.
5. Website Images & Content
All product images and visual content displayed on our website are original photographs taken by Softronic Mobiles or used with proper authorisation. We do not use unlicensed third-party images on our platform.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Customer and order records are typically retained for up to 2 years.
7. Your Rights
You have the right to request access to, correction of, or deletion of your personal data held by us.
Our website may use cookies or similar technologies to enhance your browsing experience and analyse site traffic. You can manage cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party platforms such as social media or map services. We are not responsible for the privacy practices of those sites and encourage you to review their individual policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date. Continued use of our website constitutes your acceptance of the revised policy.
11. Contact Us
For any privacy-related questions, please reach out to us at info@softronicmobile.lk or visit us at 43/B Kandy Rd, Kelaniya 11300.
